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How Can We Help Today?

Owned and operated by Grand Living Supply, our team is ready to answer questions about patio furniture, fire pits, gazebos, and more.

We typically respond within 24 hours
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Email
support@grandlivingsupply.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours on our website
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Common Questions

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 3 business days. Once shipped, delivery within the Continental U.S. typically takes 5 to 8 business days. Alaska and Hawaii are excluded from our shipping coverage.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. If your patio furniture set, fire pit, or other purchase is not the right fit, please review our Return Policy page for full details on how to start the process.

Can I exchange an item for a different style or size?

Exchanges are handled through our returns process. Simply initiate a return and place a new order for the item you prefer. Check our Return Policy for complete instructions.

How do I choose the right patio furniture set for my space?

Consider the dimensions of your deck or patio, the number of seats you need, and whether you want dining-height or lounge-style seating. Our team is happy to help you find the perfect fit if you send us your space details.

Are your fire pits safe to use on a wooden deck?

Many of our fire pits are designed for use on various outdoor surfaces, but we recommend placing a heat-resistant pad underneath when using one on a wooden deck. Check each product listing for specific surface guidelines.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Patio Furniture Question
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Replies

Most inquiries receive a thoughtful response within one business day.

Secure Shopping

Your personal information and payment details are protected at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

30-Day Returns

Not the right fit for your patio or deck? Our return process keeps things simple.